CulturaLink provides over-the-phone interpretation (OPI) services in over 200 languages, allowing you to overcome any language barrier in seconds. Hundreds of companies depend on CulturaLink’s expertise and advanced service when it matters the most. From medical emergencies to customer service and insurance issues, the CulturaLink team is available 24 hours a day, 7 days a week to deliver the most professional and effective interpretation services available.
CONNECT IN REAL TIME
When you need a phone interpreter, you can connect to a CulturaLink specialist in seconds. Other language service providers work only with contractors who set their own schedules and may not be available when you need them most. Instead, CulturaLink schedules qualified interpreters to meet on-demand requests and real-time situations.
REDUCE WAIT TIMES
Faster connections to the interpreters you need means less time waiting. That means quicker service and money saved for your organization. Keeping patients waiting is bad for business, and our immediate deliver means a better overall patient experience.
INTERPRETERS WHO UNDERSTAND HEALTHCARE
CulturaLink uses qualified interpreters trained in the medical field, common terminology, and scenarios. As a result, your staff does not have to waste time explaining situations or terms to the interpreter, and can spend more time communicating with the patient.
THOROUGH REPORTING
Understand how your language services are being delivered across your organization through our reporting and analytics features for your organization. Your staff can make real-time, valuable adjustments to service delivery based on the data you are able to see at a moment’s notice.
LOCAL CALL CENTERS
Our phone interpreters are based here in the U.S., so your organization is not being routed to specialists from across the world.
CONSULTATIVE APPROACH
We take a consultative approach to our delivery of our services, analyzing our new partner’s current language program at no additional cost to determine the best service mix based on volume. Our goal is to reduce or contain costs while upgrading the quality of service being delivered.