CulturaLink Awarded HPG Contract #6255

The HealthTrust Purchasing Group will offer members competitive pricing on CulturaLink’s comprehensive interpretation and translation services in more than 200 languages. This contract makes our services such as on-site, phone, and video remote interpretation as well as document translation available to HPG members across the country.

In addition to delivering reliable, high quality service, we take a consultative approach to our delivery of these services, analyzing our new partner’s current language program at no additional cost to determine the best service mix based on volume.  Our goal is to reduce or contain costs while upgrading the quality of service being delivered.

Over the Phone Interpretation (OPI)

Phone interpretation available 24/7/365 in over 200 languages. Dedicated toll free number, equipment, and implementation provided.

Key Benefits:

  • Competitive Pricing
  • Team of language professionals available 24 hours a day
  • Instant access to over 200 languages

Video Remote Interpreting (VRI)

Healthcare professionals can now access real-time video remote interpreting anywhere there is an internet connection on their tablet, smartphone, or PC.

Key Benefits:

  • Competitive Pricing
  • Access From a Tablet, Smartphone, or PC
  • Eliminate Travel Cost, Mileage, and Wait Times
  • No Minimum Number of Minutes
  • HIPPA Compliant

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On-Site Interpreting (OSI)

Scheduled or on-demand face to face interpretation available 24/7/365.  Web scheduling system available for scheduled appointments.

Key Benefits:

  • 1 Hour Minumum
  • Competitive Pricing
  • Cloud Based Scheduling
  • No Last Minute Request Change

Document Translation

Translation available for all types of documents including consent forms, patient materials, manuals, websites, etc.  Most documents translated by translators certified by American Translators Association (ATA) and reviewed by native speakers.

Key Benefits:

  • Quick Turnaround Times
  • Over 200 Languages
  • Competitive Pricing
  • Cloud Based Centralized Document Repository

More Than Just a Language Company

Since we are so much more than just a language company, CulturaLink is the only organization on contract to provide training and consulting on cultural competence, diversity, and inclusion.  This contract will allow healthcare organizations to partner with CulturaLink to assess any areas they might be unable to deliver equitable care and develop strategies to address those areas. Going beyond specific, real-time patient needs, these programs can help transform organizations into a diverse and equitable environment for both patients and employees.

The Growing Need for Diversity

As the nation makes a shift toward a minority-majority balance, the need to identify and eliminate disparities in care is becoming critical.  National Public Radio reported earlier this year that by 2020, more than half the nation’s children will be part of a minority race or ethnic group. Healthcare organizations are facing the need for real-time translation and interpretation services to continue to deliver the type of critical care that the patient population expects.  Additionally, having these services will help reduce medical errors and avoidable hospital stays that create extra cost and problems for the organization.

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Diversity from the Top

Working with CulturaLink is much more than just langauge services.  Becoming a client means we become your partner in diveristy and inclusion.  The key to having an organization commited to meeting the needs of a diverse patient population starts with embracing diversity at the top.  We work with key leadership teams to provide critical consulting and training.  The result is an organization better able to adjust for diversity and an employee base that communicates more effectively with patients and amongst eachother.